Right of revocation

1. Should the Customer be a consumer, at the time of conclusion of a remote sales transaction, they are entitled to a right of revocation in accordance with the statutory provisions, on which we provide information below according to the legal sample. The exceptions in relation to the right of revocation are stated in Paragraph (2). A sample revocation form can be found in Paragraph (3).

   Revocation notice

   Right of revocation

   You have the right to revoke this contract within fourteen days without providing any reasons. The deadline for revocation is fourteen days from the day on which you or a third party nominated by you which is not the carrier took possession of the goods or the final batch of goods.

   In order to exercise your right of revocation, you must inform us of your decision to revoke this contract by means of a clear declaration (letter, fax, email). You can use the sample revocation form which can be accessed at https://altendorfgroup.shop/en/Information/Revocation/, however, this is not mandatory.

   In order to comply with the deadline for revocation, it suffices for you to send the notification concerning the exercising of the right of revocation prior to the expiry of the deadline for revocation.

   The revocation should be addressed to:

   Altendorf GmbH
   Wettinerallee 43/45
   D-32429 Minden

   Fax: +49 (0) 571 9550 111

   E-Mail: ersatzteile@altendorf.de

   Should you claim the right of revocation, we will immediately send you confirmation of receipt of such a revocation (for example by email).

   Consequences of revocation

   Should you revoke this contract, we must immediately refund you all payments which we have received from you, including the delivery costs (with the exception of the additional costs incurred due to you having selected a different mode of delivery than the cheapest standard delivery offered by us) and at the latest within fourteen days of the date on which the notification concerning your revocation of this contract was received by us. For this refund, we will use the same method of payment which you used during the original transaction, unless expressly agreed otherwise with you. Under no circumstances will we charge you any fees in connection with this refund.

   We can withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, depending on which is the earliest.

   You must return the goods to us or hand them back to us immediately, and in all cases at the latest within fourteen days of the date on which you inform us of the revocation of this contract. The deadline is complied with if you send the goods prior to the expiry of the deadline of fourteen days.

   You must pay the direct costs connected to the return of the goods.

   You are only required to provide compensation for loss of value in relation to the goods if this is due to use which goes beyond the extent necessary in order to check the quality, property and function of the goods.

   End of the revocation notice

2. The right of revocation does not apply in case of contracts for the delivery of sound or video recordings or computer software in sealed packaging, should the seal have been removed after delivery. This right of revocation does also not apply in case of contracts for the delivery goods which we have manufactured in accordance with your specifications.

3. We are informing you of the sample revocation as follows in accordance with the statutory regulation:

   Load PDF revocation form

   Should you wish to revoke the contract, please load this form, fill it in and return it to us:

   Altendorf GmbH
   Wettinerallee 43/45
   D-32429 Minden

   Fax: +49 (0) 571 9550 111
   E-Mail: ersatzteile@altendorf.de